Project Overview

This is the first stage of a wider Highways Services review - a Digital Project lead by the B&NES Service Design Team. The project forms one of the corporate ‘Customer Contact Strategy' workstreams - which sits under the new Business Change Directorate.

This initial 10 week Discovery project is initially focussed on the access points for contact - what is coming in to the Service, how it is dealt with and any related processes.




Discovery aims: To better understand the key problems and challenges facing the Highways Service. In particular around Traffic and Highways maintenance and improvement activities. As well as primary customer contact points such as 'FixMyStreet'. To identify opportunities to make improvements based on evidence and data. To begin designing and testing solutions, technology based or otherwise, to take forward into the next stage (Alpha).





Working Agile: A 10 week project broken down into 5 x 2 week sprints. At the end of each 2 week sprint an open ‘Sprint Review’ meeting is held - a briefing on the preceding sprint’s activities and outputs and an opportunity for attending stakeholders to ask questions and provide feedback.

Sprint Overview




Sprint Review Slides:

Sprint 1 - Inception
Sprint 2 - Research
Sprint 3 - Research
Sprint 4 - Research and Analysis
Sprint 5 - Planning and preparing for Alpha

Challenges and Aims




What Success looks like